England, Wales and Scotland Mainland
Spend Upto £9.99 - Delivery £1.99
Spend Between £10.00 - £29.99 Delivery £3.49
Spend Between £30.00 and £64.99 Delivery £3.99
Spend Over £65.00 Delivery is completely FREE
Northern Ireland, Scottish Islands, Jersey, Guernsey, IOW, IOM
£9.95 Standard Charge on ALL Orders
FREE Delivery over £120.00
£12.99 Standard Charge on ALL Orders
FREE Delivery over £125.00
If you are not going to be available to sign for your order - please send to a work or relatives address
Delivery methods and insurance.
For UK Deliveries we use either Royal Mail First or Second Class, or a recognised national courier, this is Parcelforce. The couriers will require a signature on delivery.
IMPORTANT - If our courier Parcelforce makes two attemps at delivery and you fail to call to arrange delivery there WILL be a re-delivery charge. If you fail to contact the courier and the parcel is returned to us - ALL charges will be deducted from any refund (£6.00 for outbound and £9.50 for return to sender charge).
If you are not going to be available to sign for your order - please send to a work or relatives address.
For delivery to Europe or the we use the Royal Mail, actual costs of these deliveries will be provided and agreed with the customer before orders are shipped. A signature will be required for all non-UK deliveries.
All deliveries will be securely packaged, and we try where we can to recycle any existing packaging obtained, all items should arrive in first class condition. If your order arrives in a damaged state, please sign and note on the delivery form that the parcel was received in a damaged state and inform us immediately.
Delivery would normally be from stock. However, if an item is out of stock we will notify you by email and agree alternative arrangements before any order is posted. We aim to post all orders within 48 hours of being received and UK customers should receive their purchases within 5 working days. Delivery to non-UK destinations may take longer, however, all customers will be notified as soon as their order has been dispatched. We will keep customers fully informed at all times as to the status of their order.
Returns and Refund Policy
You may cancel your order at any time prior to dispatch by emailing us at firstname.lastname@example.org, and we will credit your card immediately, un-cashed cheques will be posted within 1 day. Cashed cheques will be refunded within 12 working days of receiving your cancellation.
If you wish to cancel your order after your order has been dispatched please email us at email@example.com, before returning your purchase within 7 days. Any refund will be made within the terms stated below on receipt of the returned goods arriving in the condition they were sent and suitable for resale.
All refunds are subject to a 10% handling fee and postage and packaging is Non Refundable. Refunds will be completed minus this 10% handling fee + Postage and Packing.
The cost of the delivery will be deducted from the refunded amount. If the goods were sent with "Free Delivery" then the cost of postage, paid by us, will be deducted from any refunds. The customer is responsible for postage for any returned items. We strongly recommend that the customer obtain proof of postage for any returned item(s) and we would respectfully, request that you notify us by email once the return items have been posted.
Any defective product should in the first instance be reported to us and in return we will, pursue a replacement or refund. If we see it appropriate we will replace the item, at our discretion, however before any action is undertaken we will keep you the customer fully informed.
All purchases are made in acceptance of our terms and conditions.
Heaven Essence cannot be held responsible for any delays in delivery due to postal strikes, an increase in seasonal demands or the carrier company being unable to deliver due to no one being available to sign for ordered parcel or any other conditions which are outside our control.
At all stages your complete satisfaction is our aim so if you have any concerns or queries please contact us at firstname.lastname@example.org or phone us on 01933 677276 and we will endeavour to do our best to assist and resolve any concerns you may have.